Enhancing Customer Experience,
One Call at a Time
Who We Are
Full Circle CX is a U.S.-based contact center and customer experience partner built to do more than just answer the phone — we represent your brand, protect your time, and prioritize your clients.
We’re not a script-based answering service — we’re trained professionals who’ve lived your pain points. Full Circle CX was founded by a contact center leader who’s been in the seat — not just selling the seat. With decades of hands-on experience in healthcare, service delivery, and operations, we bring real empathy and efficiency to every call.
Our Mission
To close the gap between businesses and their customers through compassionate, operationally sound service—led by professionals who’ve lived it. Building bridges between people and process, creating value at every touchpoint.
Where Customer Experience Comes Full Circle
Our Core Values
Customer-Centered
We prioritize our clients and their customers in everything we do.
Integrity
We are transparent, honest, and accountable in all actions.
Reliability
We deliver consistent, dependable service.
Collaboration
We value teamwork and open communication.
Learning
We embrace continuous growth and improvement.
Excellence
We strive for continuous improvement and outstanding service.
Why Choose Full Circle CX?
Seamless Business Integration
We function as a true extension of your brand, ensuring consistency in every interaction. From call handling to customer support, we align our services with your unique business objectives.
24/7 Multichannel Support
Customers expect round-the-clock availability, and we deliver. Our support extends across phone, chat, email, and social media platforms, ensuring your customers receive timely assistance whenever they need it.
Cost-Effective Customer Service Solutions
Hiring and managing an in-house customer support team can be costly. Our outsourced solutions provide significant cost savings while maintaining a high level of professionalism and efficiency.
Customer Success Stories
Our impact is measured by the success of our clients. We have helped businesses scale, improve response times, and enhance customer satisfaction through our tailored contact center services.
Included Features
- Bilingual Support (English & Spanish)
- Custom Hold Music
- Secure Notifications
- Disaster Recovery Planning
- Online Client Portal Access
- Personalized Greetings
- Usage Reporting & Analytics
- Single Point of Contact
Meet the Heart of Full Circle CX
Our associates are more than associates — they’re problem solvers, listeners, and brand ambassadors for your business.
Each member of our team is carefully selected for their communication skills, professionalism, and passion for helping others. Whether handling healthcare scheduling, legal intake, or client service, our team is committed to delivering outstanding experiences.
– Bilingual support available
– HIPAA-trained and compliance-certified
– Industry-specific teams (healthcare, legal, real estate, etc.)
Compassionate. Trained. Trusted.
How We Hire the Right People
Care starts with character.
We don’t just look for call center experience — we hire individuals with empathy, professionalism, and a genuine desire to help people. Our hiring process includes:
• Behavioral-based interviews focused on compassion and resilience
• Roleplay scenarios tailored to healthcare interactions
• Thorough background checks and reference screening
• HIPAA knowledge assessments
“We don’t just fill seats — we build a team of advocates customers can trust.”
Our hiring process is designed to find people who match our values: empathy, attention to detail, and a drive to serve.
Rigorous Screening
We assess communication skills, emotional intelligence, and professionalism through scenario-based interviews and real-world role plays.
Background Checked
All associates pass thorough background screenings for your peace of mind.
Cultural Fit
We look for team members who care about doing great work and believe in being an extension of your business.
- How We Train for Excellence
Every Associate goes through a rigorous onboarding program before ever handling a call:
- Call handling best practices
- Communication Training: Tone, empathy, active listening
- HIPAA & Compliance Certification
- EHR & System Simulation Labs (Epic, Athena, eCW, etc.)
- Live Shadowing & Roleplay
- Client-Specific Workflow Training
- Ongoing monthly refreshers and scenario-based QA coaching
We also tailor training by industry, ensuring your customers are in capable, confident hands.
“We blend soft skills with hard systems training — it’s what sets our associates apart.”
- 📈 How We Ensure Success
We don’t stop at training — we continuously support and develop our team to ensure your patients receive the best experience:
- Weekly coaching & quality monitoring
- Real-time call support from Team Leads
- Productivity dashboards and recognition programs
- Quarterly assessments and skill growth plans
- Multilingual support & cultural competency workshops
We believe every great call starts with a great person. Our associates are trained professionals, passionate communicators, and the reason our clients trust us to be the voice of their business.