Contact Center
Your Customers Deserve More Than a Call Back — They Deserve Connection
Never miss an important call again. Our Answering Service ensures your customers are greeted by a live, professional representative any time you can’t get to the phone. We handle incoming calls, take messages, forward urgent requests, and can even help with appointment scheduling. Whether it’s after-hours, weekends, or peak times, we keep your business connected and your customers cared for.
Best for: Companies that require only to be available for no calls to be missed, route calls and send messages.
Answering Service
- 24/7 Inbound Call Center
- Call Screening & Message Taking
- Dedicated Client Success Manager
- Client Portal
How our phone answering services work
Customize Your Script
Set up a call script tailored to your business needs, ensuring every call is handled just the way you want.
Forward Your Calls
Simply forward your phone calls to Full, and we’ll take it from there.
We Answer Your Calls
Our live receptionists greet callers with your business name & customized script, providing friendly & professional assistance.
You Get Notified
Every call is logged, and we send you messages or updates in real-time, keeping you informed 24/7.
- Turn Every Call Into an Opportunity
At Full Circle CX, we don’t just answer calls — we create connections. Our Contact Center Services are designed to be an extension of your business, delivering seamless, professional interactions that build trust, loyalty, and results. Whether it’s inbound support, outbound engagement, or multi-channel communication, our team ensures every customer feels valued.
For businesses looking for more than message-taking, our Call & Contact Center Services provide a full customer engagement solution. We manage both inbound and outbound communications across multiple channels — phone, email, chat, SMS, and more. Our trained agents handle customer service, appointment scheduling, lead generation, order management, and technical support.
With advanced technology, real-time reporting, and quality monitoring, we deliver the highest standard of customer experience while helping your business grow.
Best for: Companies that want a scalable, professional extension of their team to manage customer interactions and drive business results.
Why Choose Our Contact Center Services?
- 24/7 Inbound Call Center
- Outbound calls upon request
- Appointment Scheduling
- Dedicated Client Associates
- Dedicated Client Success Manager
- Dedicated communication chat
- Integrations*
- Performance Driven – We track KPIs like response time, first call resolution, and customer satisfaction to guarantee results.
- Customized Solutions – Scripts, workflows, and reporting tailored to your business.
- Client Portal
What is the difference between Answer Service & Contact Center Services?
Answering Service = Message taking + ensuring someone answers the phone.
Contact Center = Full customer engagement hub, handling multiple communication channels with deeper service and sales functions.
Can your services scale with my business?
Definitely. Whether you need a small team for basic support or a larger operation to manage high call volumes, our solutions scale to match your business growth.
How do I receive my messages?
You can receive and acknowledge your messages on our online web portal, email, or through a phone call. However, outbound calls count towards your usage.
Do I need to change my business phone number when I sign up for an answering service?
No need to change your number—clients can keep their existing business lines and just forward calls to our answering service once they’re set up. It’s simple and seamless.